2019 Content: Creating Value with Managed Services

With services provision expected to outpace the rest of IT in at least the next two years, interest is continuing to rise in managed services.

The Managed Services and Hosting Summit North 2019, will examine the changing role of the channel as it transitions from hardware and software supply to full IT and Cloud service provider. This has implications for sales processes, how a new stack of technologies is built, supported and expanded and how businesses find and create value in the new model.

Other sessions will examine the issues behind the delivery of managed services in this new world and the opportunity and threats associated with the growing importance of security.


What is the content of the Managed Services and Hosting Summit North?

As the market changes, with new layers of competition, expanded customer requirements and external pressures, MSPs must adapt their business practices to win customers and create value, both for their clients and themselves within an increasingly competitive market.

Amongst the issues discussed and examined will be:

  • What customers are asking for and how Managed Services suppliers can meet their demands more efficiently within a managed environment
  • Emerging opportunities in managed services including AI, IoT, vertical market specialisation, digital marketing and other differentiators
  • Staying relevant and strategic in the face of commoditisation of public cloud
  • Winning by integrating additional and add-on services
  • Offering security and compliance

30th October 2019
08:30
Registration Opens
09:15
Welcome & Opening Remarks
09:25
Keynote How to buy another MSP
Peter Sweetbaum, IT Lab Group
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Keynote

Presentation

How to buy another MSP

IT Lab Group CEO Peter Sweetbaum will discuss how to build and grow MSP businesses and the process of acquiring another service provider. Peter will cover his experience in growing an MSP business alongside the major issues that arise in M&A; from how to deal with customers on both sides to best practices on integrating services, technology and culture across teams.

Speaker

Peter Sweetbaum

CEO at IT Lab Group


Under Peter’s leadership, IT Lab Group has bought several companies. Most recently, in August 2019, it acquired Mirus IT, the long-standing Milton Keynes-based managed services provider. ECI-backed IT Lab previously acquired Content and Code in September 2018 and Perspective Risk in May 2017. With a combined turnover approaching £75m, IT Lab delivers 24/7 IT managed services, cloud solutions and cyber security services to its now 890+ managed service clients.

09:50
Keynote MSP Value Insights
Jonathan Simnett, Hampleton Partners
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Keynote

Presentation

MSP Value Insights

Gain insights into how smart MSPs can build value into their businesses from Jonathan Simnett, director of Technology M&A experts Hampleton Partners. His new research shows where the smart money is going, and what MSPs need to do to prepare for selling or buying. 


Speaker

Jonathan Simnett

Director at Hampleton Partners


Jonathan has been involved in the enterprise technology business for over three decades, managing and turning around existing business and helping management and their investors in fast-growth technology segments to grow, manage change, enter markets, transfer technologies, acquire, merge and sell. He’s worked with large and public infrastructure and system integration companies including: AT&T, Avaya, BroadSoft, BT, C&W, Cisco, HP, Global Switch, GMC, Huawei, Informix, Infosys, Intel, Myriad Group, Novell, IBM, IGT, Nortel, OpenReach, Pace, TCS, and Sybase.

10:15
Platinum sponsor panel session featuring Peter Sweetbaum, Jonathan Simnett, Simon Kemsley of IT Glue and Stephen Wingfield of Bicom Systems.
10:45
Coffee Break
11:15
Building a Leaner, Fitter, Smarter MSP
Simon Kemsley, IT Glue
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Presentation

Building a Leaner, Fitter, Smarter MSP

Building an efficient MSP in today’s rapidly evolving world is quite the challenge. Join IT Glue to discover how adopting great documentation practices could have a resounding impact on your MSP and see the bottom-line soar

Speaker

Simon Kemsley

Partner Success Manager at IT Glue


Simon has worked at IT Glue for just over a year now, and is currently a Partner Success Manager for the EMEA team based in Reading and is passionate about ensuring MSPs make the most of their tech stack. Simon works with IT Glue partners to help them drive productivity, accuracy and profitability through their use of the world’s leading documentation platform.

11:30
How To Sell VoIP: A $140B Industry
Stephen Wingfield, Bicom Systems
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Presentation

How To Sell VoIP: A $140B Industry

The VoIP market is expected to grow over 9% in the next 3 years,” and any telco service provider wants to be a part of that growth. In order to be a part of the $140B industry, it is imperative to know the right tactics that will make your product or service sell. Despite all of this promising news, many still don’t know that they need VoIP or are hesitant to switch

Speaker

Stephen Wingfield

Director of Sales & Marketing at Bicom Systems


Stephen Wingfield is the Sales & Marketing Director at Bicom Systems. With over 15 years of experience in the telecommunications industry, Stephen spends most of his time working closely with partners to help them grow their businesses. Stephen studied at the Université des Sciences et Technologies de Lille before starting Bicom Systems with co-founders Senad Jordanovic and Sergej Kasumovic. Today Stephen lives with his family in northern France, but travels the world often to connect with colleagues and customers.

11:45
Maximising opportunities in the high growth Managed Security Services market.
David Ellis, Tech Data
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Presentation

Maximising opportunities in the high growth Managed Security Services market.

In this session David Ellis will cover a high-level overview of the key drivers in the market, areas for MSPs to consider and how they can partner with Tech Data to capitalise on this high growth sector.

Speaker

David Ellis

Vice President, Security and Mobility Solutions - Europe at Tech Data


Ellis oversees the expansion of Tech Data’s portfolio of innovative security offerings, as well as the in-country dedicated security team investments across Europe. Cybersecurity is a key focus for Tech Data as a part of our strategy for next-generation technologies and Ellis is responsible for growth and innovation in today’s fragmented and highly complex security market. His key objectives are to ensure that our MSP and channel partners in Europe benefit from an increasingly diverse, innovative and differentiated portfolio of security solutions, and that we support them to accelerate growth with the right go-to-market tools and solution enablement plans that deliver true business outcomes for their customers. Ellis’ security and associated services experience comes from previous roles at Exclusive Group, Arrow ECS, COMPUTERLINKS, and Unipalm.


12:00
Empower your business with Unified IT Management
Marwin Marcussen, Kaseya
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Presentation

Empower your business with Unified IT Management

The world of MSPs is ever-changing. With new technologies, severe competition, and the customer demand for IT solutions increasing day by day, MSPs must learn how to leverage comprehensive IT solutions that will help their clients stay in business. Kaseya’s Unified IT Management will not only help MSPs differentiate themselves from the competition but also offers revenue-generating solutions that will help them grow.

In this presentation, Marwin talks about the power of unified IT and the benefits of Kaseya’s integrated RMM, PSA, and IT documentation solution that will help technicians switch between applications seamlessly without losing any information. Learn how you can bring all data silos together and manage daily IT tasks such as datapoint, asset, and ticket management at ease. Learn how this tool can help you improve efficiency, reduce costs, streamline administrative tasks, and enable remote working


Speaker

Marwin Marcussen

EMEA Sales Engineering Manager at Kaseya


Marwin Marcussen is EMEA Sales Engineering Manager with Kaseya. Marwin has worked with Kaseya for over 10 years and he consults with customers, prospects and channel partners all over the EMEA region to understand their requirements and show how Kaseya can solve specific problems from a technical standpoint. Prior to joining Kaseya, Marwin worked in the area of IT Security with Kahuna Managing Security

12:15
Q&A Session
12:30
Lunch Break
13:30
Panel Session - The Northern MSP Powerhouse chaired by John Garratt, Editor, IT Europa
14:00
Drive growth and profitability by partnering with the right cybersecurity vendor.
Jon-Marc Wilkinson, WatchGuard
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Presentation

Drive growth and profitability by partnering with the right cybersecurity vendor.

• Leverage WatchGuard’s multi-tier / multi-tenanted Cloud to accelerate your customer onboarding process and simplify ongoing management.

• Reduce complexity and CAPEX costs associated with deploying advanced network security solutions.

• Increase profitability to your hardware business by expanding your footprint with each customer.


Speaker

Jon-Marc Wilkinson

Regional Sales Director – UK & Ireland at WatchGuard


Jon-Marc has been working within the IT Channel for 23-years and most recently joined WatchGuard in 2010 to raise awareness of the risks posed by cyber criminals. Recently there has been an increasing requirement to guide partners through a process of transformation, from value added reseller to Managed Security Provider. Enabling the UK channel to adopt a managed approached to security, has resulted in a tremendous growth within our partner community, whilst improving our customers security posture; protecting them against the increasing levels advanced threats.


14:15
Assessing New Prospects for Managed Services
Scott Tyson, Auvik Networks
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Presentation

Assessing New Prospects for Managed Services

Network assessments are a crucial part of the MSP prospecting phase. To quote work accurately and prove you can effectively support an IT environment, you need to know what’s really on the network—not just what the prospect says is there. If you don’t have network visibility, you could lose time and money through unquoted work resulting from unforeseen network issues and surprise devices you didn’t know about. By using Auvik, you gain real-time network insight and control so you can prove your value, identify upsell opportunities, proactively assess network problems, and boost your profitability with right-sized contracts.


Speaker

Scott Tyson

EMEA Managing Director at Auvik Networks


Based in the UK, Scott Tyson is the EMEA Managing Director for Auvik Networks. Prior to Auvik, Scott was head of global sales at Inbay, where he drove significant company growth in EMEA, North America, Australia, and New Zealand, and founded the company’s first international office. At one time a professional cricket player, Scott emigrated from his native Australia to the UK in 1998, before starting in channel management in 2002. Since then, he’s held senior roles in both the UK and Australia building out regional and global sales channels for companies such as SpectraLink, AdvaTel, and Mailprotector.


14:30
Data threat prevention is not enough
Bee Ahmed, Carbonite
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Presentation

Data threat prevention is not enough

When your data is hacked or encrypted, it is important that business can continue while IT solves the security breaches. Sometimes you just wish you could go back in time and undo the harm that was caused by a security breach in your network or your hardware including endpoint devices and your data center. Carbonite makes it possible to go back to a time where the data was unharmed and running smoothly with near zero downtime preventing you from losing important data. As cyber-crime and user failure keep increasing the risk of business being disrupted, the business opportunity for backup and recovery continues to be a rising investment for organizations. #dataprotection #datalosspreventation

Speaker

Bee Ahmed

Sales Manager, UK, Ireland & Nordics at Carbonite


Bee Ahmed leads Carbonite UK/Eire and Nordics, providing Data Protection solutions for businesses through its channel partner community. Bee has 25 years’ experience in the Data Storage Industry working in all channels from Enterprise to Consumer. Having worked in many countries across EMEA, her experience is diverse. Her strength is developing sales and marketing teams to work with partners for mutual success and she is seen as a trusted advisor building a credible business. 


14:45
Cybersecurity evolved with Sophos Synchronized Security
Kyle Torres, Sophos
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Presentation

Cybersecurity evolved with Sophos Synchronized Security

This presentation's abstract will be available shortly.

Speaker

Kyle Torres

MSP Channel Account Executive – UKI & WER at Sophos


Kyle comes from a background of working as part of a US Army intelligence team specializing in Human and Cyber intelligence. Since moving to the UK in 2011, Kyle has earned a degree in International Relations with research completed on the impact of State-sponsored cybercrime. Kyle has been working with Managed Service Providers in Sophos since 2017, where he has been helping MSPs implement the value of adding Sophos to their security services portfolio via a consolidated security approach and the latest in Next-Gen security features.

15:00
How IT Leaders plan to Modernize, Revolutionize and Futurize their Workforce
Joseph Walsh, LogMeIn
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Presentation

How IT Leaders plan to Modernize, Revolutionize and Futurize their Workforce

This presentation will discuss how to meet the demands of modern collaboration, make location irrelevant, cut costs & maximize efficiency and protect data with cutting-edge security measures when planning for your company’s collaboration needs in 2020 and beyond.

Speaker

Joseph Walsh

International Product Marketing Manager at LogMeIn


An experienced tech marketer, Joseph has worked with telecoms best known brands. He currently leads product marketing for LogMeIn's UCC products across EMEA, APAC & LATAM regions. Joseph has helped organisations improve their customer experience, drive greater employee engagement and grow incremental revenue by embracing digital technology.

15:15
Q&A Session
15:25
Networking Refreshments

Book your place today!
The must attend conference for all professionals involved within the Managed Services and Hosting industry.