Agenda

Widening the scope – reaching further with managed services in the digital economy. Managing sales, technology and processes in the new business environment.

08:30 Registration
09:15 Welcome, opening remarks
09:30 Keynote: Opening Keynote: What customers want
Presented by Gartner Technology & Service Provider Group
10:00 Featured Topic: Where next for MSPs? A review of the latest news and research showing how the most successful MSPs deliver for customers
Presented by IT Europa


Providing direct insights into Managed Services

10:20 MSP Viewpoint 1 - Current trends and pressures
10:30 MSP Viewpoint 2 - How MSPs deliver
10:40 Panel Discussion - The current state of the MSP business
11:00 Break


BREAKOUT Sessions: Building the Service

13:00 Lunch
14:00 Keynote: GDPR - is here
14:30 Changes in channels - How resellers become MSPs


BREAKOUT Sessions: Securing the Future

16:00 Tech M&A: defying gravity
16:30 Panel Q&A - Building MSP Expertise
17:00 Closing remarks and Networking Drinks Reception
*All times, speakers and presentation titles subject to change

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