Agenda 2018

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8:30 Registration
9:15 Welcome and Opening Remarks
9:25 Keynote I - What Customers Want
Speaker: Mark Paine, Research Director, Gartner Technology and Service Provider Team
9:50 Customer service – the differentiator for Managed Services
Speaker: David Doherty, Product Director, Access and Digital Strategy, Gamma
10:05 Mitigating Risk and the realisation of utilising an MSSP
Speaker: Andrew Evers, Head of IT, Reconomy
10:20 The Power of Partnerships – Growing Revenues with the Cloud
Speaker: Tom Adams, Global Marketing Director
10:35 Increase customer satisfaction and build your recurring revenue - a Datto Partner’s Story
Speaker: Tim Walker, Managing Director, Aura Technology Ltd
10:50 COFFEE BREAK
11:15 Keynote II - Win more customers by showing them their place in the future
Speakers: Jim Bowes, CEO and Founder of digital agency Manifesto, Robert Belgrave, Chief Executive of digital agency hosting specialist, Wirehive
11:40 Implementation of Managed Security to Gain Efficiencies and Cut Costs
Speakers: Phil Long, CEO, TechSolvers & Tim Wilkinson, UKI Sales Manager, Avast Business
11:55 Building Value and Differentiation through Micro-Alliances
Speaker: Brian Dunleavy, Vendor Alliances Director, Viadex
12:10 Working with IBM
Speaker: Ron Argent, CEO, Cognition Foundry
12:25 Plenary Session Speakers Panel Session
Edmund Cartwright, Sales & Marketing Director, Highlight; Ron Argent, Cognition Foundry; Brian Dunleavy, Vendor Alliances Director, Viadex; ; Phil Long, CEO, TechSolvers, Tim Walker, Managing Director, Aura Technology Ltd; Andrew Evers, Head of IT, Reconomy; Craig Giles, Partner Account Manager, UK Channel, Kaspersky
13:00 LUNCH
Sponsor Focus Sessions I Sponsor Focus Sessions II Sponsor Focus Sessions III
13:20 P1: Highlight - See Clearly, Live Demo
Speaker: Andy Scutt, Sales Account Director
P4: WatchGuard - Growing your MSP business through automation
Speaker: Himanshu Verma, Solutions Director
P7: Cogeco Peer1 - Partnering to address additional markets
Speaker: Dave Tracey, Channel Manager
13:40 P2: Datto - Discover Datto - Learn about the whole range of Datto products and services to help MSPs increase MRR and save time.
Speaker: Chris Tate, Business Development Director EMEA
P5: AVAST Business - How to Adopt Management Tools to tackle the requirements set out in Cyber Essentials
Speaker: Patrick McKay
14:00 P3: Fujitsu - Reduce costs and grow revenue with dedicated service provider solutions from Fujitsu
Speaker: Leigh Schvartz, Head of Cloud and Managed Service Provider Offerings
P6: IBM - Why you should choose IBM Systems as a Service Provider
Speaker: Matt Ayres, IBM Storage Architect
P9: RedStor - Why organisations are moving to next generation backup and data management
Speaker: Alex Ball, Channel Director
Breakout track 1 Breakout track 2 Breakout track 3
14:25 B1.1 ConnectWise - Creating a Resilient Business in an Everchanging Ecosystem
Speaker: Gregg Lalle, VP of International Sales and Strategies
B2.1 Park Place Technologies – Our Approach to Managed Services
Speaker: James Clark, Director of Managed Services & Darren Ellis, Director Managed Service Sales
B3.1 RapidFireTools - Essential Tools for Selling Profitable GDPR Compliance Services
Speaker: Tara Newman, Director, International Sales & Marketing
14:45 B1.2 Mimecast - The Evolution of Email Attacks: Why we need Cyber Resilience
Speakers: David Tweedale, Partner Account Manager & Scott Jenner, Sales Engineer
B2.2 TrendMicro The importance of Protecting your enterprise workloads
Speaker: Gavin Evans, Senior Channel Security Engineer
B3.2 Altaro - Getting started with Backup As A Service 
Speaker: Keith Joseph, Channel Sales Manager
15:05 B1.3 Identity Maestro - Hybrid Account Management for your help desk
Speaker: Wolfgang Berger, Business Development Manager EMEA
B2.3 Highlight - The Service Provider’s enabler to customer service excellence
Speaker: David Groves, Director of Product Management, Maintel
B3.3 Watchguard - The Evolution of Cyber Security, why you need to utilise an MSSP
Speaker: Himanshu Verma, Solutions Director - WatchGuard & Andrew Evers, Head of IT - Reconomy
15:25 B1.4 Cogeco Peer1 - Why companies are adopting SD WAN and the channel opportunities it affords
Speaker: Tom Adams, Global Marketing Director
B2.4 Datto - Ransomware Live : Watch Datto infect a server with ransomware and recover in seconds saving customer downtime.
Speaker: Chris Tate, Business Development Director EMEA
B3.4 AVAST Business - Learn how you can deliver technically integrated cybersecurity
Speaker: Paul Morse
15:45 B1.5 Kaspersky Lab - Automated Security Awareness Platform
Speaker: Lee Rendell, Presales Manager
B2.5 Fujitsu - Play to your strengths, by drawing on ours 
Speakers: Graham Bromham, Head of Cloud & Managed Service Provider Sales & Rudi Frickenschmidt, Head of Service Provider Business & IoT
B3.5 IBM - Why did we build a software defined data centre? To rapidly create new platforms in days rather than months and to provide more advantages from scalability and automation to our client base.
Speaker: Chris Smith, Head of Sales & Marketing, Blue Chip
16:00 Q&A Q&A Q&A
16:15 AFTERNOON BREAK
16:40 Keynote III: Building Value in Managed Services Businesses
Speaker: Jonathan Simnett, Director
17:05 Closing remarks and introduction to the MSH Awards
17:15 Drinks Reception sponsored by Jola; MSH Awards


*All times, speakers and presentations titles are subject to change.


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