AGENDA STRUCTURE: The Managed Services & Hosting Summit 2019 will offer a mix of keynote presentations and focused conference sessions covering issues from establishing and enhancing business value, customer relations, changing regulatory and security requirements, marketing and sales engagement, technology updates, building a services practice, customer and internal training, and maximising the use and retention of skilled resources. With identified tracks covering Sales & Business issues as well as Technology, there will be content suitable for all senior attendees. Speakers will be drawn from industry experts, independent analysts and leading suppliers in the sector and delegates will also be able to network with peers and potential suppliers.

In addition to the conference plenary and breakout sessions there will be ample time for delegates to network and engage with sponsors in the Demonstration & Networking Area during the morning, lunch and afternoon breaks and at the drinks reception.



Agenda 2018

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8:30 Registration
9:15 Welcome and Opening Remarks
9:25 Keynote I - What Customers Want
Speaker: Mark Paine, Research Director, Gartner Technology and Service Provider Team
9:50 Customer service – the differentiator for Managed Services
Speaker: David Doherty, Product Director, Access and Digital Strategy, Gamma
10:05 Mitigating Risk and the realisation of utilising an MSSP
Speaker: Andrew Evers, Head of IT, Reconomy
10:20 The Power of Partnerships – Growing Revenues with the Cloud
Speaker: Tom Adams, Global Marketing Director
10:35 Increase customer satisfaction and build your recurring revenue - a Datto Partner’s Story
Speaker: Tim Walker, Managing Director, Aura Technology Ltd
10:50 COFFEE BREAK
11:15 Keynote II - Win more customers by showing them their place in the future
Speakers: Jim Bowes, CEO and Founder of digital agency Manifesto, Robert Belgrave, Chief Executive of digital agency hosting specialist, Wirehive
11:40 Implementation of Managed Security to Gain Efficiencies and Cut Costs
Speakers: Phil Long, CEO, TechSolvers & Tim Wilkinson, UKI Sales Manager, Avast Business
11:55 Building Value and Differentiation through Micro-Alliances
Speaker: Brian Dunleavy, Vendor Alliances Director, Viadex
12:10 Working with IBM
Speaker: Ron Argent, CEO, Cognition Foundry
12:25 Plenary Session Speakers Panel Session
Edmund Cartwright, Sales & Marketing Director, Highlight; Ron Argent, Cognition Foundry; Brian Dunleavy, Vendor Alliances Director, Viadex; ; Phil Long, CEO, TechSolvers, Tim Walker, Managing Director, Aura Technology Ltd; Andrew Evers, Head of IT, Reconomy; Craig Giles, Partner Account Manager, UK Channel, Kaspersky
13:00 LUNCH
Sponsor Focus Sessions I Sponsor Focus Sessions II Sponsor Focus Sessions III
13:20 P1: Highlight - See Clearly, Live Demo
Speaker: Andy Scutt, Sales Account Director
P4: WatchGuard - Growing your MSP business through automation
Speaker: Himanshu Verma, Solutions Director
P7: Cogeco Peer1 - Partnering to address additional markets
Speaker: Dave Tracey, Channel Manager
13:40 P2: Datto - Discover Datto - Learn about the whole range of Datto products and services to help MSPs increase MRR and save time.
Speaker: Chris Tate, Business Development Director EMEA
P5: AVAST Business - How to Adopt Management Tools to tackle the requirements set out in Cyber Essentials
Speaker: Patrick McKay
14:00 P3: Fujitsu - Reduce costs and grow revenue with dedicated service provider solutions from Fujitsu
Speaker: Leigh Schvartz, Head of Cloud and Managed Service Provider Offerings
P6: IBM - Why you should choose IBM Systems as a Service Provider
Speaker: Matt Ayres, IBM Storage Architect
P9: RedStor - Why organisations are moving to next generation backup and data management
Speaker: Alex Ball, Channel Director
Breakout track 1 Breakout track 2 Breakout track 3
14:25 B1.1 ConnectWise - Creating a Resilient Business in an Everchanging Ecosystem
Speaker: Gregg Lalle, VP of International Sales and Strategies
B2.1 Park Place Technologies – Our Approach to Managed Services
Speaker: James Clark, Director of Managed Services & Darren Ellis, Director Managed Service Sales
B3.1 RapidFireTools - Essential Tools for Selling Profitable GDPR Compliance Services
Speaker: Tara Newman, Director, International Sales & Marketing
14:45 B1.2 Mimecast - The Evolution of Email Attacks: Why we need Cyber Resilience
Speakers: David Tweedale, Partner Account Manager & Scott Jenner, Sales Engineer
B2.2 TrendMicro The importance of Protecting your enterprise workloads
Speaker: Gavin Evans, Senior Channel Security Engineer
B3.2 Altaro - Getting started with Backup As A Service 
Speaker: Keith Joseph, Channel Sales Manager
15:05 B1.3 Identity Maestro - Hybrid Account Management for your help desk
Speaker: Wolfgang Berger, Business Development Manager EMEA
B2.3 Highlight - The Service Provider’s enabler to customer service excellence
Speaker: David Groves, Director of Product Management, Maintel
B3.3 Watchguard - The Evolution of Cyber Security, why you need to utilise an MSSP
Speaker: Himanshu Verma, Solutions Director - WatchGuard & Andrew Evers, Head of IT - Reconomy
15:25 B1.4 Cogeco Peer1 - Why companies are adopting SD WAN and the channel opportunities it affords
Speaker: Tom Adams, Global Marketing Director
B2.4 Datto - Ransomware Live : Watch Datto infect a server with ransomware and recover in seconds saving customer downtime.
Speaker: Chris Tate, Business Development Director EMEA
B3.4 AVAST Business - Learn how you can deliver technically integrated cybersecurity
Speaker: Paul Morse
15:45 B1.5 Kaspersky Lab - Automated Security Awareness Platform
Speaker: Lee Rendell, Presales Manager
B2.5 Fujitsu - Play to your strengths, by drawing on ours 
Speakers: Graham Bromham, Head of Cloud & Managed Service Provider Sales & Rudi Frickenschmidt, Head of Service Provider Business & IoT
B3.5 IBM - Why did we build a software defined data centre? To rapidly create new platforms in days rather than months and to provide more advantages from scalability and automation to our client base.
Speaker: Chris Smith, Head of Sales & Marketing, Blue Chip
16:00 Q&A Q&A Q&A
16:15 AFTERNOON BREAK
16:40 Keynote III: Building Value in Managed Services Businesses
Speaker: Jonathan Simnett, Director
17:05 Closing remarks and introduction to the MSH Awards
17:15 Drinks Reception sponsored by Jola; MSH Awards


*All times, speakers and presentations titles are subject to change.


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